MegataDesk Help Center
One front door for every request.
A portal where employees and customers raise requests, follow their status and find answers — in Indonesian or English.
MegataDesk
Help Center
Requests
Knowledge
Channels
Welcome to the Help Center
my laptop won't connect to VPN
Suggested article
Fix VPN disconnects on Windows and macOS
Restart the client, then sign in again with your work account…
Get IT help
Request new hardware
Report a problem
Ask HR a question
In progressYour request
Laptop for a new designer · updated 5 minutes ago
Product interface · illustrative data
One portal for every service
Customers pick a service, choose a request type and fill in a form built for that request.
- Request types grouped by topic
- Custom fields and forms
- Attachments
MegataDesk
Help Center
Requests
Knowledge
Channels
Help Center / IT Support
Request new hardware
Summary
Laptop for a new designer
Hardware type
Laptop ▾
Needed by
12 Nov 2026
SendCancel
Answers while they type
Knowledge articles are suggested as customers describe their problem, so many requests never need to be raised.
- Knowledge base
- Suggested articles
- AI assistant from your articles
MegataDesk
Help Center
Requests
Knowledge
Channels
Knowledge base / Network
Fix VPN disconnects on Windows and macOS
- Quit the VPN client completely.
- Sign in again with your work account.
- If it drops again, raise a request.
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Requests, wherever customers are
Requests also arrive by email and through a widget on your own site, and customers follow them in the portal.
- Email channel
- Embeddable widget
- Status and comments in the portal
MegataDesk
Help Center
Requests
Knowledge
Channels
Email
support@yourcompany.co.id
Connectednew mail requests
Website widget
yourcompany.co.id
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